Learn how Air Canada transformed their contact centers and interactive voice response (IVR) systems with Amazon Connect, improving customer satisfaction while reducing call volumes by 15% and empowering agents to resolve issues faster. In the competitive travel & hospitality industry, delivering exceptional customer experiences is key. These innovations streamlined interactions and provided better self-service experiences for Air Canada's customers.
Learn more about Amazon Connect, an AI-powered contact center from AWS: https://go.aws/3U1FDF4
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