Gen Digital is a leader in consumer cyber safety and home to trusted brands such as Norton, LifeLock, Avast, and AVG. With a vast customer base, it’s easy to imagine the high volume of requests they receive on a daily basis.
In this video we will showcase how Gen digital is using Google Cloud Contact Center AI, or “CCAI'', to seamlessly intake and resolve customer inquiries.
Chapters:
0:00 - Intro
0:55 - A closer look at how Gen Digital uses CCAI
Learn more about Contact Center AI (CCAI) Platform → https://goo.gle/45zUMjA
Subscribe to Google Cloud Tech → https://goo.gle/GoogleCloudTech
#ContactCenterAI #GoogleCloud
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