For U.S. Bank, the fifth largest commercial bank in the United States, delighting customers is the most important objective. When it sought to integrate hundreds of contact centers and thousands of phone lines, it chose Amazon Connect Customer to flexibly manage a large volume of calls and to provide a better, more unified channel experience for customers. With Amazon Connect Customer, U.S. Bank has reduced system change implementation time by 20% and can scale to handle fluctuating call volumes.
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