At American Airlines, the customer experience philosophy is simple: give customers the tools they need, and enable team members to help customers along the way. By moving to AWS and the Amazon Connect Customer platform, American Airlines created a more consistent experience for its team members, and did so at remarkable speed and scale. In just under 18 months, the airline successfully onboarded more than 40 contact centers and is now live with over 10,000 team members across 28 geographic locations.
Ready to scale your contact center quickly without the complexity and cost? Discover what Amazon Connect Customer can do for your business.
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