Discover how Singapore's Central Provident Fund Board (CPFB) is leveraging cutting-edge technology to transform its contact center. Deputy CEO Hock Keong Ng discusses how the organization uses Amazon Connect Customer and its AI-powered features to improve customer service operations. This includes auto-transcription and real-time agent evaluation, to serve CPFB’s 4.2 million members more effectively while improving agent productivity. Discover how cloud technology enables rapid scaling and better service for less digitally-savvy citizens in this comprehensive digital transformation case study.
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